Much is made of workplace culture and the effect it can have on organization dynamics, functioning and performance. But what about when culture is overlooked or ignored? What happens then? One way we have tried to help the leaders we work with is to imagine culture as a leader’s back yard. With attention and effort, this land can be developed …
Seeking Passionately Committed Constituents? Know This About Service
Think about a business you think is fantastic, a place you not only patronize, but evangalize for. Two things are almost invariably true about such an organization. The first is that its service is outstanding. Things like prices, policies, and selection can distinguish a good organization from a mediocre one. But sticking out as really great is almost impossible without …