What exactly is a job? A person could work a lifetime without ever explicitly considering such a question. But its importance should not be underestimated, for actions are guided and shaped (as well as constrained and limited) by below-the-line understandings of what one is actually doing day after day. In the most basic formulation, a job could be described simply …
The data were clear. Three supervisors were doing a great job. Three others were struggling or failing outright. The CEO instinctively approached the survey results as a tool to pinpoint deficient managers. But our experience suggested that the problem lay less in any one individual’s failures than in the overall variation of leadership within the organization. For such a wide …