All of us listen. From morning to night we listen to spouses, kids, clients, friends, coworkers, and employees. But the very fact that we do it so much fools us into believing that we do it well. The reality, of course, is that our superficial and often scattered attention is no more listening than communication is simply telling people stuff. …
All below-the-line beliefs and biases held by leaders influence the functioning of human systems. But few are more important than those concerning human dignity and worth. These qualities address our basic sense of place in the world. They speak to our most fundamental right to exist. And because they are so central to human self-identity and self-conception, they are effectively …